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  1. Accuracy-critical work · sales operationsThe jobs that never reached the sheetA sales team's AI intake step had failed 95 times in 30 days without telling anyone, and the jobs it dropped never reached the sheet.
  2. Accuracy-critical work · investigationsOne system instead of folders, email and hopeOne system runs intake, evidence and the report, and no account is tied to a person on one source alone.
  3. Accuracy-critical work · daily collectionThe morning collection nobody does by handA team collected the same information by hand, in batches days apart. Now it is finished before the team starts, 174 rows deep, and a person checks the finished result.
  4. Technology · quality and fraudThe review work that checks itself firstA data platform's quality team was checking flagged work by hand. Now software checks first and flags only what needs a person. Their own engineers reviewed it and merged it into their live system.

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